Presales Customer Success Consultant
$72,200–$120,200 year
RemoteUnited States
Job Summary
Assess technical feasibility for strategic sales opportunities, design enterprise data and API solutions, and guide customers through complex implementation workflows. Partner with internal teams to navigate approval processes, set clear expectations, and recommend API-driven integrations that maximize the value of LexisNexis content. Provide subject matter expertise on data products, licensing, and AI use cases while troubleshooting product behavior and collaborating with Engineering to resolve technical challenges. Support customer onboarding by assisting with credentialing and implementation planning. This role requires experience with APIs, REST services, and enterprise data integration technologies.
Required Qualifications
- Experience in Solution Consulting, Sales Engineering, Technical Consulting, or a similar customer-facing role supporting enterprise technology solutions
- Experience working with APIs, REST services, JSON, XML, and enterprise data integration technologies
- Familiarity with data pipelines, analytics, AI/GenAI, or machine learning workflows
- Ability to translate customer business challenges into practical, scalable technical solutions
- Experience supporting enterprise customers through implementation, troubleshooting, and ongoing solution optimization
- Strong communication and presentation skills with both technical and business audiences
- Excellent analytical, organizational, and problem-solving skills with the ability to manage multiple priorities
- Experience collaborating across Sales, Product, Engineering, Legal, and other cross-functional teams
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