Premiums Receivable Specialist (Long-Term Temporary)

Premiums Receivable Specialist responsible for reconciling daily, weekly, and monthly billing transactions, following up on billing issues, handling collections, and resolving complaints. Delivers customer service to agents and insureds; works in a long-term temporary hybrid role in Neenah, WI (office 2-3 days per week) for approximately 12-14 months. Responsibilities include processing reconciliation reports, addressing billing inquiries and disputes via ACD, partnering with IT to fix billing system errors, improving collection of past due premiums, interpreting financial impacts of billing actions, collaborating with underwriters, customer service reps, and market managers to resolve discrepancies, and monitoring agency/direct billed billing information. Strong emphasis on analytical problem solving, organized communication, and professional conduct with internal and external customers.