Premium Solutions Manager - Japan
HybridTokyo, Tokyo, Japan
Job Summary
Enable strategic premium clients to execute M&A projects through high-touch operational execution, product guidance, and workflow coordination. Build trusted relationships with deal execution teams while guiding clients through onboarding, migrations, and critical phases. Proactively identify risks using AI-assisted tools, investigate root causes of client issues, and resolve matters by coordinating with Sales, Product, Legal, and Professional Services teams. Ensure accurate documentation of client requests and share recurring patterns to improve product adoption and retention. This role supports investment banking associates and deal teams executing high-stakes transactions for over 2,000,000 business users globally. Native-level Japanese proficiency and business-level English are required.
Required Qualifications
- 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support/Success role
- ideally supporting high-stakes or deadline-driven B2B clients
- Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks
- Clear, confident communicator - able to explain complex technical issues simply, in writing and in live conversation
- Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to escalate
- Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level advice
- Highly organized and proactive self-starter, comfortable managing multiple concurrent priorities without close supervision
- Native-level proficiency in Japanese
- ideally, business-level proficiency in English
Desired Qualifications
- SaaS, financial, fintech, or information security industry background
- Genuine interest in financial markets, M&A, or the investment banking world
- Skilled in applying AI tools to surface risks, accelerate case investigation and documentation, and sharpen high-stakes client communication
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.