Premium Services Manager
On-siteCharlotte, North Carolina, United States
Job Summary
Lead the retention, revenue growth, and overall success of Tepper Sports & Entertainment's premium membership portfolio by driving renewal performance and member engagement. Develop and lead a high-performing Premium Services team while partnering cross-functionally to support premium product growth, stadium transformation initiatives, and the delivery of best-in-class hospitality experiences. Serve as a strategic business leader, utilizing member insights, operational analytics, and industry trends to influence retention strategies and enhance premium offerings. Work evenings, weekends, and holidays as required by the event schedule.
Required Qualifications
- 6+ years of experience in premium services, hospitality, account management, customer success, business development, or sports and entertainment
- Proven success managing high-value client relationships, driving retention, and supporting revenue growth
- Experience leading, developing, and holding teams accountable to clear goals and service standards
- Highly organized, strategic, and detail-oriented with strong follow-through and operational discipline
- Strong business acumen with the ability to analyze trends, identify opportunities, and drive results
- Exceptional communication, relationship-building, and problem-solving skills
- Ability to work evenings, weekends, and holidays as required by the event schedule
Desired Qualifications
- Experience with CRM and ticketing platforms such as Salesforce, KORE, Archtics, Ticketmaster, or similar systems
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