Premium Services Coordinator
On-siteDallas, Texas, United States
Job Summary
Manage planning and execution of Premium Services, Sales, and Corporate Partnerships trips and VIP events while servicing approximately 100+ premium accounts and a portfolio of Corporate Partnerships accounts. Assist the VP of Premium Retention & Corporate Partnerships on renewals, upgrades, and add-ons, responding to all customer requests within 24 hours. Coordinate multiple touch points including face-to-face, email, and phone interactions; build relationships with Platinum Premier members and provide invoices, receipts, and fulfillment for additional ticket and parking requests. Record client interactions in CRM to track issues and maintain accurate account information. Collaborate with the VP to develop correspondence initiatives and support the Premium Services team with Box Office tasks. Monitor box inventory and signage needs, submitting work orders as required. Must be flexible to work all shifts, including evenings, weekends, and holidays.
Required Qualifications
- Bachelor's degree (B.B.A.) in Business Administration, Public Relations, Hospitality, or a related field
- Proficiency in Archtics, CRM, Microsoft Word, Excel, PowerPoint
- Ability to develop knowledge of club and restaurant operations
- Experience managing a large account base while maintaining a professional environment
- Ability to multitask and manage multiple projects in a high-pressure, team-oriented environment
- Strong customer service and negotiation skills
- Ability to communicate effectively both orally and in writing with employees and the public
- Ability to interact professionally with high-profile clientele and/or challenging guests
- Must be flexible to work all shifts, including evenings, weekends and holidays as scheduled
- Position requires the ability to stand, walk, use hands to handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl and talk or hear and climb stairs up to 4 hours
- Ability to sit at a computer workstation for extended periods of time
- Position requires the ability to lift and/or move up to 25 lbs
Desired Qualifications
- familiarity with Photoshop and Illustrator
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