Premium Billing Representative II
$18,910–$22,700 year
On-siteHonolulu, Hawaii, United States
Job Summary
Process premium billing transactions, including payments, adjustments, and account updates, ensuring accuracy and completeness of billing records. Research, analyze, and resolve billing discrepancies, including reconciliation of billing, eligibility, and payment variances. Review and maintain accurate account information and documentation within billing systems according to established procedures. Respond to premium billing inquiries from internal and external customers by phone, email, and in-person interactions in a professional and timely manner. Coordinate with internal departments to resolve account-related issues and maintain billing accuracy. Maintain documentation to support reporting, compliance, and audit readiness. This role requires residency on Oʻahu, Hawaiʻi.
Required Qualifications
- High school diploma or equivalent
- Minimum two (2) years of recent customer service and/or billing-related experience
- Proficiency in Microsoft Office applications and general computer systems
- Strong verbal, written, and interpersonal communication skills
- Ability to perform mathematical calculations involving percentages, ratios, and account balances
- Ability to use a ten-key machine by touch
- Familiarity with computerized accounting and billing systems
- Strong attention to detail, organization, and time-management skills
- Ability to learn, adapt to, and effectively use billing systems, tools, and processes
- Ability to analyze information, resolve discrepancies, and exercise sound judgment within established guidelines
- Residency on Oʻahu, Hawaiʻi
Desired Qualifications
- Associate degree
- Working knowledge of basic accounting principles
- Experience with premium billing, healthcare billing, or related financial processes
- Eligible to work from home subject to management approval
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