Premier Service Manager
$90,000–$95,000 year
On-siteBrampton, Ontario, Canada
Job Summary
Manage the daily operations of the Service Department to ensure efficiency and profitability. Assign work to technicians based on skills and experience, review and approve work orders for accuracy, and oversee payroll and labor performance. Recruit, train, and retain qualified staff while monitoring customer satisfaction and handling escalated issues. Coordinate equipment logistics including pickups and deliveries, maintain high Work In Process ratios, and ensure a clean, safe shop environment. Develop and manage service budgets, drive continuous improvement, and partner with Sales to support machine setup and delivery. Rotating weekend availability required.
Required Qualifications
- 5+ years of experience in a service environment
- at least 2 years in a leadership or supervisory role
- Strong leadership and team management skills
- Excellent customer service and communication skills
- Experience managing budgets, labor performance, and departmental metrics
- Familiarity with service scheduling, technician dispatch, and work order management
- Proficient in Microsoft Office and dealership management software
- Knowledge of safety and compliance practices in a service shop environment
- Strong organizational skills with the ability to multitask in a fast-paced setting
- Rotating weekend availability required
- High School Diploma or equivalent
Desired Qualifications
- Post-secondary education in business, operations, or a related technical field
- Experience with John Deere equipment and systems
- Familiarity with agricultural, turf, or construction equipment
- Understanding of mechanical/technical service terms and diagnostics
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