Premier de réception (H/F/X)

Supervise and animate the reception team daily, ensuring a warm, personalized welcome that meets ibis standards. Guarantee smooth check-in, check-out, and billing processes while managing special requests and complex situations with professionalism. Mentor receptionists, develop their skills, and foster the Heartist® spirit across the team. Collaborate closely with Accommodation, F&B, Technical, and Management teams to optimize client satisfaction and drive sales through the ALL loyalty program. Uphold operational, safety, and brand procedures while contributing to quality objectives. Requires confirmed hotel reception experience, first management role, Opera Cloud mastery, and fluency in French and English.