Premier Customer Relationship Manager

Premier Customer Relationship Manager serves as the primary point of contact for TransUnion’s top-tier B2B clients, driving a seamless customer experience through escalation management, service level oversight, and Root Cause Analysis (RCA). The role partners cross-functionally to coordinate incident communications, deliver performance insights, and strengthen client relationships while supporting continuous program improvements. Reports to the IT Support Manager. This is a hybrid position with in-person work at a designated TU office location for a minimum of two days per week. Responsibilities include creating RCA documents, calculating service levels and delivering monthly client metric summaries, and providing relationship manager support for top clients. Strong analytical, communication, and presentation skills are essential; availability for after-hours/on-call support and occasional overnight travel (3-5 times per year) is required.