Preferred Banking Performance Manager - Carolinas Region
On-siteCharlotte, North Carolina, United States or Raleigh, North Carolina, United States
Job Summary
Develop and implement competitive performance plans while analyzing client and associate trends to identify opportunities for deepening relationships and enhancing service delivery. Provide timely feedback on client experience and market strategy opportunities to drive continuous improvement, applying talent analytics to progress hiring, resource planning, and retention of top talent. Support training initiatives to improve brand representation, messaging effectiveness, and overall client experience. Manage associates and oversee process, data, and risk disciplines to ensure operational excellence and deliver results aligned with market objectives.
Required Qualifications
- High School Diploma / GED / Secondary School or equivalent
- Influence Issue Management Policies, Procedures, and Guidelines
- Management Process Management
- Risk Management
- Business Operations Management
- Customer and Client Focus
- Decision Making
- Executive Presence
- Leadership Development
- Business Continuity Management
- Controls Management
- Monitoring, Surveillance, and Testing
- Problem Solving
- Process Mapping
- 1st shift availability
- 40 hours per week
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