PreAccess Associate
On-site · Norwood, Ohio, United States
Job Summary
PreAccess Associate at TriHealth responsible for hospital-based scheduling and pre-registration in a call-center setting. Provides excellent customer service to internal and external customers, schedules outpatient testing/procedures per physician orders, collects patient demographics and insurance information, verifies insurance eligibility, and educates patients on insurance benefits and potential out-of-pocket costs using Epic-generated estimates. Uses standardized scripting (AIDET+P) to ensure regulatory and financial compliance and supports pre-service collections. Rotating Saturday shift with 40 hours/week and comprehensive benefits; role emphasizes patient care, accuracy, and compliance within a fast-paced healthcare environment.
Required Qualifications
- High School Diploma or GED
- 1 - 2 years Customer Service
- Experience in fast paced, customer-focused environment
- Ability to operate multiple computer applications
- Excellent verbal and written skills
- Typing speed of 35 w.p.m
- Medical terminology preferred
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