Pre-Sales Support Architect
On-siteSydney, New South Wales, Australia
Job Summary
Partner with Sales and Account Managers to qualify, shape, and progress opportunities by leading customer discovery workshops that translate business requirements into practical solution designs. Design scalable managed services, cloud, infrastructure, networking, and cyber security solutions while preparing high-quality proposals, Statements of Work, solution diagrams, and tender responses. Present technical recommendations to customers and executive stakeholders, then coordinate smooth technical handovers into the Delivery team to ensure successful implementation. Facilitate Monthly Service Reviews and Quarterly Business Reviews where required, develop client technology roadmaps, and proactively identify strategic improvement opportunities. Build trusted long-term relationships as a technical advisor across the sales and delivery lifecycle.
Required Qualifications
- 5+ years' experience in pre-sales, solution architecture, consulting or senior engineering within an MSP or systems integrator
- Excellent proposal, SOW and technical documentation skills
- Strong presentation, workshop facilitation and executive stakeholder engagement skills
- Broad experience across Microsoft 365, Azure, networking, infrastructure, virtualisation and cyber security
- Understanding of Microsoft licensing and Managed Services operating models
- Commercial awareness with the ability to balance customer outcomes and delivery practicality
- Excellent written, verbal and relationship management skills
Desired Qualifications
- A customer-first mindset
- A naturally curious and consultative approach
- High levels of organisation
- Confidence in communication
- The ability to lead collaboratively without relying on formal authority
- Comfort presenting to executive stakeholders
- A drive for continual improvement
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