Pre-Arrival Coordinator
$66,830–$72,987 year
On-site · Lihue, Hawaii, United States
Job Summary
Pre-Arrival Coordinator in a hotel environment responsible for coordinating guest arrivals, managing airline crew blocks, confirming bookings, assigning rooms, and handling VIP/special requests. Responsibilities include organizing arrivals, maintaining guest satisfaction through effective communication, managing reservations and airline-related blocks, facilitating guest accommodations, answering and dispatching calls, data entry and general administrative duties, and collaborating with hotel departments to uphold service standards. Must excel in customer service, be detail-oriented, and adept at multitasking in a high-volume front desk setting. Requires strong communication, organizational skills, and familiarity with Windows OS, MS Office, and POS systems. Travel is not required; flexibility in shift scheduling (including mornings/evenings and overnight) is expected. Base pay range: $32.13-$35.09 per hour, with annualized estimates provided for budgeting purposes.
Required Qualifications
- Customer service experience in hospitality or front desk operations
- Ability to multi-task and coordinate multiple responsibilities
- Strong verbal and written communication skills
- Organizational skills and attention to detail
- Familiarity with Windows OS, MS Office, and POS systems
- Ability to stand for long periods and perform physical tasks as needed
- Availability to work varied schedules including weekends and holidays
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