Practice Support Manager – Litigation and Healthcare
$116,700–$145,800 year
Hybrid · Boston, Massachusetts, United States
Job Summary
Practice Support Manager for the Litigation and Healthcare Departments who partners with Department Chairs and business services teams to oversee operations, project management, and strategic initiatives; drives process improvements, KPI reporting, matter management, and client service enhancements; collaborates with Business Development, Finance, Knowledge Management & Innovation, and other groups to support growth, develop business plans, and pursue strategic opportunities; supports talent development, recruiting, onboarding, and training, and evaluates legal technology tools and automation opportunities to enhance efficiency and client service; maintains departmental communications and engagement initiatives and ensures alignment with firm goals and culture.
Required Qualifications
- Minimum 5 years of experience in law firm business operations, consulting, or professional services
- Familiarity with litigation practice operations and working knowledge of full litigation lifecycle
- Exceptional verbal and written communication, interpersonal, and relationship-building skills, with the ability to collaborate effectively across all levels of the firm, facilitate cross-departmental coordination, and maintain productive relationships with attorneys, colleagues, firm leadership, and other stakeholders
- An understanding of interdependencies between individual stakeholder, departmental, and firmwide priorities
- Proven ability to work independently and collaboratively, manage competing priorities with strong attention to detail, delegate effectively, and exercise initiative and critical thinking in a fast-paced, deadline-driven environment
- Strategic and creative thinker with the ability to evaluate complex issues, consider multiple approaches, develop practical solutions, and align decisions and initiatives with firm goals, culture, and business objectives
- Exceptional Microsoft Office proficiency and the aptitude to learn new software quickly
- Deep understanding of the legal industry, litigation practice operations, client expectations, and current legal market trends, developments, and innovations
- Commitment to Foley Hoag’s values of excellence, collaboration, and innovation
- Compensation range is $116,700 to $145,800 commensurate with related experience and qualification
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