Practice Support Assistant
$37,440–$66,560 year
On-siteBraintree, Massachusetts, United States
Job Summary
Manage complex scheduling tasks, including appointment booking and patient outreach, while overseeing waiting room operations and verifying patient information. Serve as a role model and mentor for support staff, assisting with onboarding and training. Ensure accurate data collection and reporting, handle follow-up activities, and process forms, prior authorizations, and prescription renewals. Deliver exceptional customer service by resolving escalated issues and collaborating with supervisors on coverage and workflow. Participate in quality improvement initiatives and special projects. Monday - Friday, 8:30am - 5pm.
Required Qualifications
- High School Diploma/GED
- 1+ years of customer service or healthcare experience
- UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
Desired Qualifications
- Associate's Degree in Medical Office Administration Program
- Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)
- Proven solid problem solving and complex patient management skills
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