Practice Support Assistant

Schedule and manage patient appointments across MyHealth, phone, and in-person channels; confirm and reconcile data in the EMR. Greet patients, monitor waiting areas, and verify check-ins while ensuring accurate patient information. Coordinate the check-out process, including follow-up appointment scheduling and processing referrals. Handle administrative tasks such as completing forms, obtaining prior authorizations, and maintaining updated department documents. Provide compassionate customer service by answering inquiries, making outreach calls, and resolving patient concerns promptly. This FT, 40-hour role requires a high school diploma, 1+ years of customer service experience, and EMR proficiency. Located at 330 Baker Ave, Concord, MA.