Practice Support Assistant

Practice Support Assistant at UnitedHealth Group/Atrius Health in Somerville, MA. Performs advanced practice support duties with a high level of autonomy, serves as a key member of the medical team, and handles administrative tasks. Primary responsibilities include managing complex scheduling (appointment bookings, patient outreach), data collection and reporting, follow-up activities and referral tracking, delivering customer service, supporting patient satisfaction, overseeing waiting room operations, verifying patient information, assisting with check-in/check-out, completing forms, prior authorizations, and prescription renewals. Collaborates with supervisors on coverage/workflow, leads huddles as needed, and participates in quality improvement initiatives and special projects. Preferred qualifications emphasize Associate's Degree in Medical Office Administration, proficiency with scheduling software/EMR (Epic or equivalent), strong problem solving, and patient management skills. Pay includes a base hourly rate with benefits; hourly pay ranges from $16.15 to $28.80, equivalent to annual salaries of approximately $33,592 to $59,904 based on full-time employment.