Practice Support Assistant II (Part-Time)
$37,440–$66,560 year
On-siteChestnut Hill, Massachusetts, United States
Job Summary
Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach. Ensure accurate data collection and reporting while handling follow-up activities and referral tracking. Deliver exceptional customer service by resolving escalated issues and supporting patient satisfaction. Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes. Complete and process forms, prescription renewals, and other documentation. Collaborate with supervisors on coverage and workflow, leading huddles as needed. Participate in quality improvement initiatives and special projects. Work part-time, 32 hours/week, Monday through Friday between 8am and 4:30pm.
Required Qualifications
- High School Diploma/GED
- 1+ years of customer service or healthcare experience
- Must be able to lift 50 lbs
- Must be available for weekend shifts
- Valid driver's license
Desired Qualifications
- Associate's Degree in medical office administration program
- Previous EPIC experience
- Proven solid problem solving and complex patient management skills
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