Practice Success Manager
$450,000–$600,000 year
On-siteSt. Louis, Missouri, United States
Job Summary
Build and maintain strong relationships with current customers while traveling onsite to support implementation and utilization of the company's technology portfolio. Educate office and practice staff on current products, help practices build effective treatment packages, and assist customers in creating strategies to increase utilization and maximize return on investment. Partner with internal teams to generate additional sales opportunities within existing accounts and plan and execute two customer events per year to drive revenue. Serve as a trusted business partner to ensure high levels of customer satisfaction and long-term account success. This role combines customer success, relationship management, and business development within the medical aesthetics industry for practices in St. Louis or Kansas City.
Required Qualifications
- Experience in the aesthetic or medical aesthetics industry
- Experience in aesthetic clinics or medspas
- Experience in practice management
- Experience in clinical operations
- Experience in customer success or account management
- Experience in territory management or business development
- Experience in business consulting or practice growth
- Experience in training, implementation, or customer support
- Experience with medical device or aesthetic technology
- Comfortable with frequent overnight travel
- Comfortable with 50% overnight travel
- Comfortable managing a territory independently
- Located in St. Louis, MO or Kansas City, MO
Desired Qualifications
- Enjoy building strong customer relationships
- Enjoy helping practices maximize their success
- Understands the aesthetic industry
- Enjoys working closely with practices to help them grow their business
- Enjoys increasing technology utilization
- Enjoys maximizing their return on investment
- Comfortable building long-term customer relationships
- Comfortable developing business strategies
- Comfortable supporting events
- Identifying additional opportunities for growth within existing accounts
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