Practice Manager - San Diego
$69,000–$74,000 year
On-siteSan Diego, California, United States
Job Summary
Manage all aspects of day-to-day operations for assigned practice locations under the Director of Operations, ensuring smooth workflow and a positive patient experience. Direct the medical office team by assessing, interviewing, hiring, and coaching staff while conducting monthly evaluations and OIG checks. Liaise with physicians to identify improvement areas, create and manage schedules for coverage and absences, and develop standardized work processes. Train front office personnel on patient registration, insurance verification, and copayment collection, while optimizing patient satisfaction and maintaining accurate inventory and compliance records. Assist with physician license renewals and business permits, ensuring all policies and labor laws remain current.
Required Qualifications
- Bachelor's degree preferred with 3-5 years demonstrated experience in health care environment in the following areas: patient scheduling, insurance verification, billing and collections and/or patient financial services
- Ability to build rapport and interact effectively with personnel at all levels within the practice and with vendors and business partners outside the Company
- Always demonstrates highly ethical behavior and good judgment
- Effective listening, verbal, and written communications skills
- Experienced with ensuring time/project management and demonstrates critical thinking skills
- Flexible with the ability to successfully manage ever-changing priorities, as necessary
- Demonstrated ability to professionally respond to stressful situations in a patient, friendly, and timely manner
- Leads by example always portraying the Company in a highly professional manner both within and outside of the office
- Must possess strong leadership skills and be able to oversee and coordinate office operations
- Must be able to solve problems that arise in the office on a day-to-day basis with physicians, team members, and patients, includes mitigating conflicts that arise under stressful situations
- Must have current knowledge of the current healthcare systems and operations, including computer malfunction
- Willingly accepts additional assignments as requested
- Reflects the desire to participate and function as a true collaborator
- Ensures accurate, timely completion of assigned responsibilities
- Respectfully accepts coaching and guidance provided constructively to continually improve, grow, absorb, and adapt
- Understands office gossip is frowned upon by leadership and refrains in participating in such
- PC Proficient with good knowledge of Microsoft Office, including Word, Excel, and Outlook, database creation, and report generation
- Ability to operate and monitor basic office equipment such as fax, postage, and copy machines, etc
- Legal eligibility to work in the United States without sponsorship now or in the future
- Ability to successfully pass a background investigation / pre-employment screening, including a valid Driver's License and clean DMV record with proof of insurance is required
Desired Qualifications
- Bachelor's degree preferred with 3-5 years demonstrated experience in the following areas: patient scheduling, insurance verification, billing and collections and/or patient financial services
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