Practice Manager (Maternity leave cover)
RemoteSouth Africa
Job Summary
Oversee daily operational and administrative functions, developing and improving SOPs to optimize workflows and eliminate bottlenecks. Coordinate cross-functional projects, monitor key operational KPIs, and prepare performance dashboards for leadership. Resolve administrative challenges, ensure HIPAA and regulatory compliance, and manage operational software platforms to automate manual processes. Provide guidance to administrative staff, support scheduling and documentation, and maintain professional communication with clients and stakeholders. This maternity leave cover role offers a full-time, remote position in US hours (9am-5pm EST) with a competitive salary in ZAR.
Required Qualifications
- Minimum 3 years' experience in an Administration Manager, Operations Manager, or similar leadership role
- Previous experience within the healthcare, social care, ABA, or medical administration industry
- Strong operational and administrative management experience
- Excellent organizational, planning, and project management skills
- Strong written and verbal English communication skills
- Advanced proficiency in Microsoft Office and Google Workspace
- Experience with scheduling, documentation, and administrative systems
- Ability to manage multiple priorities and work in a fast-paced environment
- Strong problem-solving skills with a focus on process improvement
- Experience developing and implementing Standard Operating Procedures (SOPs)
- Ability to comply with HIPAA and company confidentiality standards where applicable
- Ability to ensure compliance with company policies, healthcare regulations, and operational standards
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