Practice Manager - Ludlow, MA
$73,000–$95,000 year
On-siteLudlow, Massachusetts, United States
Job Summary
Oversee and optimize daily clinic operations at the Ludlow, MA urgent care, managing scheduling, staffing, and inventory across single or dual sites. Enforce clinic policies, coordinate with finance for budget adherence, and act as the primary contact for patient feedback. Lead a team by recruiting, training, and conducting performance evaluations while collaborating with regional leadership on strategic initiatives and quality assurance. Monitor performance metrics to identify inefficiencies and implement solutions, ensuring compliance with regulatory standards and accreditation criteria. Work Monday through Friday with rotating weekend on-call duties and flexibility for opening and closing shifts.
Required Qualifications
- 3 years of demonstrated success in leading, mentoring, and growing teams
- Demonstrated skills in medical practice management, human resources, and data analysis
- Ability to work independently, possess a level of initiative and enthusiasm to help drive results
- Ability to establish and maintain positive relationships with team members and stakeholders across the organization
- Familiarity with medical billing systems, basic medical coding, and basic medical terminology
- Experience with Microsoft Office, specifically SharePoint, Word, and Excel
- Availability: Work in clinic Monday through Friday with a rotating on-call for weekends and flexibility to support the opening and closing of clinic regularly
- Dual-site leadership experience preferred!
- Degree in degree in health management, health administration, nursing, business administration, or related field
- Experience with When to Work, Clockwise, ADP, and Envi
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