Practice Manager I - 164
On-siteSuwanee, Georgia, United States
Job Summary
Supervise a team of Opticians, Technicians, and Patient Care Coordinators while resolving patient and employee issues. Convey a customer-centric approach by coaching staff to deliver exceptional service and serving as a role model. Monitor practice operations, analyze financial data to optimize profitability, and manage product and inventory. Recruit high-caliber talent, conduct performance evaluations, and ensure compliance with billing, staff behaviors, and HIPAA regulations. Provide on-the-job training and support using core philosophies to maintain workflow efficiency. Report to the Lead OD, Director of Operations, or Area Manager depending on practice alignment.
Required Qualifications
- Prefer optical experience and/or minimum of 2 years of retail management/supervisory experience
- General understanding of operations, processes, and high level of business acumen
- Excellent communication, organizational, leadership, and interpersonal skills
- Ability to set, monitor and achieve productivity goals
- Ability to problem solve, exercise sound judgment, and exhibit a high level of attention to detail
- Understanding of optometric business processes and strategic development
- Ability to handle and prioritize multiple tasks and meet required deadlines
Desired Qualifications
- Excellent customer service skills and personal presentation
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