Practice Manager
On-siteNew Haven, Connecticut, United States
Job Summary
Manage patient access teams to ensure efficient appointment scheduling and registration processes while collaborating with clinicians to align schedules with patient demand. Design and oversee scheduling templates to optimize clinician and staff utilization, then monitor key performance indicators related to patient access, such as appointment availability. Ensure adequate clinical and support staffing levels during extended hours by coordinating with clinical teams to maintain seamless care delivery and implementing contingency plans for staffing shortages. Proactively solve administrative issues or patient complaints in a timely manner and foster a positive work environment that supports teamwork and person-centered care. Track and report on staffing efficiency and patient satisfaction metrics, using data insights to identify areas for improvement and implement solutions.
Required Qualifications
- Bachelor's degree
- Three or more years progressive management experience in a medical practice or integrated health system
- Strong knowledge of healthcare operations, scheduling systems, and staffing protocols
- Demonstrated skills in implementing process improvements to enhance access and streamline workflows
- Excellent leadership, organizational, and communication skills
- Proficiency in healthcare management software and scheduling tools
- Epic experience
- Familiarity with regulatory requirements and best practices in patient access management
- Excellent interpersonal, communication, and collaboration skills
- Commitment to FHCHC's vision, mission, and values
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