Practice Manager
On-siteDouglas, Georgia, United States
Job Summary
Oversee overall practice operations, including scheduling practitioners, managing front desk staffing, and implementing new policies. Greet and assist all patients and visitors by phone, while conducting weekly meetings with staff to address issues and suggestions. Manage billing processes by reviewing invoices, entering daily charges, validating hospital documents, and assisting patients with accounts or payment plans. Ensure clinical compliance through chart reviews, audits, and reporting issues to the Compliance Team. Function as a super user for the EHR, assist in training, and serve as the point person for meaningful use compliance. Monitor time and attendance, order supplies, and maintain inventory for both front office and clinical areas.
Required Qualifications
- Excellent customer service skills
- Reads and understands the English language
- Ability to think critically and analytically with little or no supervision
- Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes
- Ability to process information and prioritize
- Possesses exceptional verbal and written communication skills
- Possesses independent work habits, is self-reliant and self-directed
- Ability to learn, adapt, and change as required by the job functions
- Ability to maintain absolute confidentiality of material and information accessed and reviewed
- Basic computer literacy
- Ability to move freely, reach, bend, and complete light lifting
- Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
- Ability to maintain attendance to meet standard job practices
- High School diploma or GED
- Medical terminology
- 2+ years Clinical Practice experience
- Excellent customer service skills required
Desired Qualifications
- Associates degree
- 5+ years physician practice related experience or equivalent
- 1+ year Physician Office Management/Coordinator experience
- Interpersonal skills
- Essential technical/motor skills
- Essential physical requirements
- Sedentary: Exert up to 10 lb. of force occasionally and/or a minute amount frequently - Greater then 75%
- Essential mental requirements
- Essential sensory requirements
- Experience with Microsoft Word and Excel
- Bilingual, Spanish fluency, both written and speaking skills
- Skills to assist physician with clinical procedures
- Practice management skills, human resources, billing
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