Practice Liaison, Chronic Therapies
$53,339–$88,898 year
On-siteDenver, Colorado, United States or Helena, Montana, United States
Job Summary
Build and maintain strong relationships with physicians, clinics, and referral sources while acting as a trusted advisor on services and therapy options. Assess referral workflows to identify barriers and partner with Sales, Intake, Pharmacy, and Operations to resolve issues and improve referral-to-start timelines. Execute outreach through calls and virtual meetings to identify and convert new referral opportunities, then track account performance and growth using CRM systems. Support providers with education on referral requirements and guide patients through onboarding questions when needed. This role serves as a key connection point between providers, patients, and internal teams to remove barriers and deliver a strong experience across chronic therapy programs. Primarily remote with minimal travel.
Required Qualifications
- High school diploma or equivalent
- 3+ years of experience in one or more of the following: Pharmacy operations, Nursing Operations, Patient Onboarding, or Revenue Cycle Management
- Demonstrated ability to build relationships and drive measurable outcomes
- Strong communication, problem-solving, and organizational skills
- Experience establishing and maintaining relationships with individuals at all levels of the organization
- Experience growing referral provider relationships and partnerships
- Experience providing High Level/White Glove customer service to internal and external customers, including meeting quality standards of services and evaluation of customer satisfaction
- Proficient computer skills
- Ability to work with Microsoft Windows-based programs
- Acceptable data entry skills
- Experience in identifying operational issues and recommending process improvements
- Ability to evaluate information and make decisions or take actions to problem solve or reach a goal
- Strong interpersonal and communication skills
- Ability to work cooperatively with pharmacy branch departments, Sales Team members, and customers
- Strong organization and planning skills
- Ability to make/deliver presentations
- Minimal travel (up to ~20%)
- Primarily remote with virtual engagement
Desired Qualifications
- Bachelor's degree in Business, Healthcare, Life Sciences, or related field
- Experience in specialty pharmacy, infusion therapy, or chronic disease management
- Knowledge of referral workflows, intake/admissions, or reimbursement processes
- Background working with physician offices, hospitals, or care coordination teams
- Clinical experience or exposure (RN, LPN, Pharmacy Technician, etc.)
- Experience managing complex or multi-stakeholder accounts
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