Practice Lead/Supervisor (20/20 Vision Associate)
$41,600–$52,000 year
On-siteRiverside, California, United States
Job Summary
Oversee practice staff and daily workflow to maintain business performance through effective scheduling, patient care, and retention. Coordinate end-to-end processes including recalls, insurance verifications, intake, and claims processing while managing patient inquiries and complaints. Provide coaching and counseling to associates and doctors, develop training procedures, and ensure all operational standards and marketing initiatives are followed. Act as a point of contact for internal business partner issues and participate in hiring interviews for open positions. Monitor patient financial data for accuracy and confidentiality, ensuring the location remains welcoming and effectively merchandised.
Required Qualifications
- Two to four years of experience in applicable functional area that may include optometry or customer service environment
- Excellent verbal communication skills
- Strong commitment to helping people
- Ability to lead, motivate and promote a team environment
- Ability to facilitate, train (through practice and role-play), and coach customer-oriented associates/teams
- Ability to present and implement decisive and creative solutions to issues/opportunities to grow the business
- Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate and doctor relationships
- Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up
- Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
- Ability to empathize with patients and demonstrate concern for patient's problems
- Must be able to lift 50 lbs
Desired Qualifications
- State licensure or certification by a nationally recognized optician association as an optician is preferred but not required unless dictated by the state
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