Practice Director - Dynamics 365 Business Central
$170,000–$220,000 year
RemoteUnited States
Job Summary
Own the strategy, growth, delivery quality, forecasting, financial performance, and overall success of the Business Central practice, including accountability for revenue, gross margin, customer outcomes, and team health. Lead, coach, and develop a high-performing team of consultants, developers, and solution leaders while fostering accountability and retention. Drive operational success across utilization, CER goals, planned customer work, and NPS by partnering with executive leadership, sales, and project management to align offerings with revenue goals. Serve as a trusted advisor to customers by understanding business challenges and guiding solution direction for measurable impact. Oversee delivery standards, project health, resource planning, and profitability while championing best practices in implementation methodology and change management. Support pre-sales efforts including solution scoping, project estimates, and proposal development. Maintain strong relationships with Microsoft, customers, and internal stakeholders to strengthen market position.
Required Qualifications
- 10+ years of experience in practice leadership, ERP consulting, Microsoft Dynamics 365 Business Central, and solution delivery (or a combination of 10 years in across those areas)
- Deep working knowledge of Microsoft Dynamics 365 Business Central, including implementation methodology, solution design, delivery best practices, customer adoption, and long-term support
- Strong understanding of the broader Microsoft stack, with the ability to collaborate across ERP, Customer Experience, Data, BI, AI, Security and Compliance solutions
- Proven experience leading, coaching, and developing consultants, developers, project managers, and solution leaders in a high-performing professional services or consulting environment
- Demonstrated ability to drive operational excellence through planning, forecasting, resource management, delivery excellence, customer engagement, profitability, and gross margin performance
- Experience partnering with sales, executive leadership, project management, and cross-functional practice leaders to align Business Central offerings with customer needs, revenue goals, and delivery capacity
- Strong customer-facing presence, with the ability to serve as a trusted advisor, understand complex business challenges, guide solution direction, and build long-term customer confidence
- Experience supporting pre-sales efforts, including discovery, solution scoping, project estimation, customer demos, proposal development, and executive-level customer conversations
- Experience building scalable consulting processes, documentation standards, implementation playbooks, change management practices, and customer success frameworks
- Ability to balance strategic practice growth with hands-on delivery oversight, people leadership, customer partnership, accountability for business metrics, and day-to-day operational execution
- Strong communication, executive presence, and interpersonal effectiveness, with the ability to build trust across customers, Microsoft, internal leadership, and delivery teams
- Demonstrated alignment with JourneyTeam values
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