Practice Coordinator (Bilingual Spanish)
$42,640–$52,000 year
On-siteGaithersburg, Maryland, United States
Gaithersburg, Maryland, United StatesOn-siteFull Time$42,640–$52,000 yearMental HealthSmall
Full TimeSmallMental Health
Job Summary
Greet and check in patients, maintain a clean front desk, and conduct daily authorization updates in the EMR. Verify insurance eligibility, collect co-pays, and schedule future appointments accurately. Manage medication refill requests, process prior authorizations, and take vital signs. Create medical records for new patients, track no-shows, and respond to client communications within 24 hours. Coordinate case assignments, distribute referrals, and maintain compliance with CARF/COMAR/HIPPA regulations. Assist the Medical Director and distribute clinic mail as needed.
Required Qualifications
- Associates degree, equivalent work experience, or certification in health-related field
- Minimum of five (5) years of experience directly related to the duties and responsibilities specified
- Ability to take vitals required
- Bilingual (English/Spanish) required
- Excellent customer service, verbal and written communication skills
- Experience with multi-line telephone systems
- Able to work well as part of a team
- Basic knowledge of healthcare insurance claims, referral processing, patient responsibility, how deductibles and co-pays factor in, etc
- Basic computer literacy and ability to operate standard office equipment, including but not limited to, computers, telephone systems, calculators, copiers and facsimile machines
- Ability to work in an organized manner and multi-task in a fast-paced environment
Desired Qualifications
- Experience working in a healthcare setting in a customer service role preferred
- Experience working with an electronic medical records/scheduling system, preferred
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