Practice Associate III - Specialty Coordination #Full Time
$58,510–$73,133 year
On-siteWhite Plains, New York, United States
Job Summary
Greet patients and visitors, answer telephone calls, and review daily and weekly schedules to ensure accuracy of visit providers, appointment durations, insurance status, and visit types. Obtain registration and intake information, verify insurance eligibility, update electronic health records, and accurately track arrivals, cancellations, and no-shows. Schedule follow-up appointments, referrals, and tests; obtain prior authorizations; and collect time-of-service payments while settling cash drawers daily. Resolve escalated cases, serve as a first point of escalation for complex scheduling issues, and mentor Level I and Level II staff. May rotate to other sites, serve as Team Lead or Preceptor, and assist with special projects.
Required Qualifications
- High school diploma or equivalency
- A minimum of 5 years relevant experience
- Advanced knowledge/proficiency of Medical Terminology
- Strong organizational and problem solving skills
- Ability to set priorities among multiple competing objectives, tasks and initiatives
- Strong customer service orientation
- Ability to deliver consistent exceptional service
- Tact, respect and sensitivity
- Excellent relationship management skills
- Emotional intelligence
- Interpersonal skills
- Empathy
- Ability to handle situations
- Ability to manage a demanding workload
- Ability to manage moderately complex cases
- Ability to work in an accurate and timely manner
- Ability to mentor teammates
- Professional and compassionate manner
- Ability to convey a positive image of the practice
- Excellent verbal and written communication skills
- Strong proficiency of Microsoft Office (Word & Excel) or similar software
- Ability and willingness to learn new systems and programs
Desired Qualifications
- Prior experience in Epic/EHR
- Prior experience in a medical office setting
- Prior experience in a customer service environment
- Bilingual English/Spanish
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