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Mass General BrighamPosted 1 month ago
EXPIRED

Practice Assistant II

$36,837–$51,875 year

On-siteBoston, Massachusetts, United States

Full TimeHigh School Or EquivalentEnterpriseHealthcare Tech

Job Summary

Schedule patient appointments, manage phone calls and message routing, and greet patients while processing billing forms and scanning documents into EPIC. Collect co-payments, distribute mail, and handle prior authorizations, prescription refills, and test result inquiries. Serve as an EPIC Super User for scheduling and billing systems, assisting with advanced functions including surgical scheduling and staff training. Perform office coordination duties to ensure efficient practice operations under general supervision.

Required Qualifications

  • High School Diploma or equivalent
  • 2–3 years of office experience
  • Proficiency with Microsoft Office and standard office equipment
  • Knowledge of office operations and administrative procedures
  • Strong phone, customer service, verbal, and written communication skills
  • Ability to manage multiple priorities and maintain accuracy in a fast-paced environment
  • Excellent organizational and time-management skills
  • Ability to follow established processes and work effectively within a team
  • EPIC Super User for scheduling, registration, and billing systems

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