Practice Assistant II - Cardiology Plymouth
$43,680–$58,781 year
On-sitePlymouth, Minnesota, United States
Job Summary
Greet patients and visitors while demonstrating courtesy, service, respect, and privacy. Serve as the central communication source by providing accurate information, directions, and guidance. Perform check-in, registration, scheduling, and verification of demographic and fiscal data. Collect co-payments, obtain referrals, and schedule or reschedule appointments to accommodate patient and provider needs. Monitor practice flow, solve issues related to early or late arrivals, and act as a liaison between patients and staff. Facilitate billing functions, research information requests, and prepare medical records.
Required Qualifications
- High School diploma or GED
- Certificate 1 Medical Admin Assistant Cert
- 1-3 years related work experience
- Experience with computer systems, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access
- Ability to read, and write in English in order to understand basic safety instructions and take direction from supervisors
- Ability to communicate effectively with patients, families and other medical center staff
- Ability to respond to basic questions
- Ability to understand spoken English in order to follow basic safety instructions and take direction from supervisors
- Ability to communicate effectively in basic English with patients, families and medical center staff in response to routine questions
- Ability to demonstrate basic knowledge of fundamental concepts, practices and procedures with the ability to use them in routine situations
- Ability to interact respectfully with other employees, professional staff and/or external contacts to offer ideas, identify issues, obtain information or deliver services
- Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving
- Ability to remain calm in stressful situations
- Requirement to be vaccinated against influenza (flu) as a condition of employment
Desired Qualifications
- 1-3 years experience in a healthcare or service/hospitality environment
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