Practice Assistant II, Call Center, Endoscopy

Job Summary

Required Qualifications

• •High school diploma or GED
• •A minimum of one year of applicable work experience
• •Knowledge of practice operations and standards
• •Understanding of procedures including filing, copying, scanning, printing, and faxing
• •Ability to use phone system (answer and screen calls, put on hold)
• •Ability to interpret information as appropriate
• •Ability to answer routine questions in the most professional manner
• •Ability to communicate professionally, courteously, clearly, and concisely
• •Ability to manage work processes neatly and orderly
• •Ability to sort and alphabetize
• •Ability to manage multiple tasks effectively
• •Ability to follow established protocols
• •Ability to work within systems
• •Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note)
• •Ability to take complete and accurate messages
• •Ability to type and enter data at an entry-level
• •Entry-level understanding of applicable systems
• •Understanding of the appropriate use and importance of related forms
• •Basic understanding and use of medical terminology
• •Basic comprehension of insurance types and referral process
• •Basic comprehension of registration and fiscal information
• •Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA
• •Ability to function effectively in a fast-paced and challenging environment with a large group of physicians involved in academic work and patient care
• •Ability to demonstrate sound judgment
• •Ability to respect strict confidentiality of patients and medical information and records
• •Ability to respond to the needs and provide assistance to others when called upon
• •Ability to receive and direct all incoming calls politely, identifying the Endoscopy Center and stating name
• •Ability to accept any assignment in accordance with departmental needs by performing work duties at our main hospital location, our 850 Boylston site, and/or offsite
• •Ability to work varied hours for start/end of workday when advanced notification is provided
• •Ability to assist others when necessary or when assistance is apparent
• •Ability to acknowledge that all duties are shared to promote efficiency in the overall operations of the practice
• •Ability to perform other tasks as directed
• •Ability to maintain commendable attendance and punctuality
• •Ability to demonstrate dependability and reliability
• •Ability to work as a team player
• •Ability to be cognizant of personal/behavioral, staff teamwork, and patient-staff interaction guidelines
• •Ability to identify and articulate to all leadership, management, and physician teams any potential barriers (both clinical and non-clinical) to safe, efficient, and proper patient care
• •Ability to follow up on any missing records, coordinating activities with the medical records department when necessary
• •Ability to maintain an accurate filing system to retrieve information when needed
• •Ability to facilitate paperwork needed for any endoscopy and physician call back for specific information/advice
• •Ability to assist the billing coordinator with appropriate and timely authorization for patients' appointments
• •Ability to facilitate proper disposition of all appointments daily to ensure prompt and accurate charge entry by the billing coordinator
• •Ability to maintain a positive and professional working relationship with all ambulatory personnel

Desired Qualifications

• •Post-high school education
• •Additional training in office systems