Power BI Workplace Support (Hardware)

Install, repair, and provide technical maintenance for PC products and component hardware and software at customer locations. Perform advanced-level maintenance on all products, including lower-complexity installation activities, and take complete ownership of onsite service activities. Resolve customer issues using advanced tools and technical knowledge, while collaborating with technical teams to schedule services and complete administrative tasks. Identify and resolve systemic issues within the team, provide technical feedback to improve service delivery, and contribute to client-services metrics and documentation. Monitor technical and process issues to proactively recommend service improvements to management.