Poultry Service Technician
On-site · Gonzales, Texas, United States
Job Summary
Poultry Service Technician provides feed program management, customer service, and sales/administrative support to poultry customers; manages feed inventories, inputs orders, ensures rations are current and accurate, and collaborates with Sales, Administration, Operations, and Logistics to meet customer needs. The role is mainly administrative while supporting the sales team, delivering service internally and externally, and strengthening cross-functional communication. Responsibilities include servicing and expanding the customer base, presenting customized feed programs, delivering price quotes, scheduling deliveries, maintaining order data in Salesforce CRM and CPQ, handling customer inquiries and complaints, supporting accounts receivable for assigned accounts, and ensuring adherence to company policies. The position requires travel to TX, OK, and AR, with occasional varied hours and on-site work at customer/grower locations; it emphasizes feed program management, data management, and customer-focused service to drive customer satisfaction and company growth.
Required Qualifications
- Bachelor’s degree in Poultry Science, Animal Science, Agricultural Business, or related field
- Minimum 3 years of industry experience following completion of an undergraduate degree
- Basic knowledge of agricultural business practices, customer and market dynamics, and poultry feed programs
- Strong verbal and written communication skills with the ability to interact effectively with growers, team members, and customers
- Proficiency with Microsoft Office Suite and ability to learn other software (Salesforce CRM, CPQ, formulation/load planning)
- Strong organizational and problem-solving skills with high attention to detail
- Ability to work collaboratively across multiple teams
- Willingness to travel across TX, OK, and AR; valid driver’s license required
- Flexibility to work varied hours, including nights, weekends, and holidays
- Physical ability to stand for long periods, lift/move up to 25 lbs., and work in poultry barn environments
- Maintain a smartphone with email and data service for company business
- Professional, ethical, and customer-focused mindset
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