Post Tracking System (PTS) Support Analyst
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Facilitate meetings, document minutes, and track action items while supporting liaison activities with internal and external stakeholders to resolve programming and physical security concerns. Conduct in-depth reviews of regionally supplied data to ensure quality and compliance, then coordinate data integrity reviews and prepare status reporting presentations. Develop procedures for data collection and validation, create training materials for PTS handheld devices, and track mobile device compliance efforts. Provide guidance on system configuration, gather requirements for Post Order Templates, and assist in preparing executive briefings for law enforcement and protective security stakeholders.
Required Qualifications
- Bachelor's degree from an accredited college or university
- Minimum of 8 years of project, program management, or related professional experience
- Minimum of 5 years conducting analytical and support activities related to information systems, operations, or program support
- Experience analyzing data and preparing reports, dashboards, or executive briefings
- Strong analytical, organizational, and problem-solving skills
- Experience validating data quality and maintaining data integrity
- Excellent written and verbal communication skills
- Ability to coordinate activities across multiple stakeholders and organizational components
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook, and Access
- Ability to manage multiple priorities while meeting established deadlines
Desired Qualifications
- Experience supporting federal government information systems or operational support programs
- Experience with ServiceNow or other enterprise ticketing systems
- Experience supporting Microsoft Intune deployments or mobile device management
- Experience developing standard operating procedures (SOPs), user guides, or training documentation
- Experience performing statistical reporting and trend analysis
- Familiarity with physical security systems or facility operations
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