Post Office Operations Manager - West Wickham
$26,615–$31,742 year
On-siteWest Wickham, England, United Kingdom
Job Summary
Lead a high-performing post office branch team, ensuring full compliance with Post Office Ltd. policies, robust security standards, and exceptional customer service across all counters. Manage financial accountability by overseeing daily reconciliations, branch audits, and cash handling protocols while translating scorecard data into actionable trading plans. Motivate Counter Assistants to meet KPIs and service goals, including transaction volumes and mystery shop scores, within a regulated environment. This role requires a detail-focused leader with previous management experience in customer-facing retail or postal sectors, reporting to a Cluster Manager. Salary ranges from £26,615 to £31,742.33.
Required Qualifications
- over the age of 18
- complete a safeguarding check
- Previous management experience in a customer-facing retail, financial, or postal environment
- Strong understanding of compliance, security, and regulatory requirements, ideally within a Post Office or similar regulated service
- Experience leading teams in achieving KPIs and service goals, including transaction volumes, mystery shop scores, and customer satisfaction
- An enthusiastic, hands-on approach with the ability to support training, coaching, and the development of your team
- Excellent organisational and communication skills, with the flexibility to respond quickly to changing priorities
Desired Qualifications
- 3-Day Post Office Counter Training Covers Introduction, Processes, Practical Skills & Systems
- Training may take place at a different location – flexibility required
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