Post Office Operations Manager
On-siteMansfield, England, United Kingdom
Mansfield, England, United KingdomOn-siteContractSenior LevelLarge
ContractSenior LevelLarge
Job Summary
Lead a high-performing post office branch embedded within a retail store, manage a team of Counter Assistants, ensure compliance and financial accountability, drive customer experience and service quality across all counters, and coach staff to meet KPIs and achieve excellent customer satisfaction.
Required Qualifications
- Previous management experience in a customer-facing retail, financial, or postal environment.
- Strong understanding of compliance, security, and regulatory requirements, ideally within a Post Office or similar regulated service.
- Experience leading teams in achieving KPIs and service goals, including transaction volumes, mystery shop scores, and customer satisfaction.
- An enthusiastic, hands-on approach with the ability to support training, coaching, and the development of your team.
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