Post Market Surveillance Specialist – Technical Writing
On-siteMexicali, Baja California, Mexico
Mexicali, Baja California, MexicoOn-siteFull TimeMid LevelMedical DeviceEnterprise
Full TimeMid LevelEnterpriseMedical Device
Job Summary
Create and distribute failure analysis letters summarizing results, IFU reminders, and recommendations for Intuitive products like the daVinci and Ion robotic systems. Manage the letter backlog using SAP and Trackwise, coordinate with translation vendors for non-US letters, and maintain a library of similar responses. Escalate customer feedback or complaints to the Post Market Investigation group as required. Interface with Failure Analysis, Customer Service, engineering, and clinical teams to gather information and participate in process improvement activities.
Required Qualifications
- Education – English, journalism, or a communications undergraduate degree
- Experience with technical writing for a technical product and/or company
- Knowledge and understanding with Medical Device Complaint files and quality record documentation
- Demonstrate strong written and verbal communication skills
- Strong computer skills (SAP, Excel, Word, PowerPoint, database)
- Efficient independent worker with ability to focus
- Attention to detail
- Demonstrate cross functional communication skills in email and in person
- Excellent organizational and analytical skills
- Ability to handle and manage workload independently
- Prioritize numerous activities in a rapid paced environment
- Contribute to team oriented tasks
- Strong analytical skills
- Strong interpersonal and decision-making skills
- General understanding of technical writing and ability to simplify complex topics
- General understanding of quality records requirements and how they apply to complaint files
- Able to make decisions quickly using information at hand and evaluate the need to obtain clarification and direction when necessary
- Having the ability to devote time and energy to the vital activities that will make a significant impact or difference
Desired Qualifications
- Preferred Undergraduate degree in engineering, life science, or equivalent
- Preferred experience within the medical device field
- Experience collaborating with engineering, scientists, and other specialists
- General technical and or clinical medical device knowledge
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.