Position Managed XSIAM Service Delivery Lead
On-siteSanta Clara, California, United States
Job Summary
Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers by collecting and analyzing security data to identify improvement opportunities in detection coverage, alert quality, and tenant hygiene. Advise clients on best practices for alert tuning, data onboarding, and correlation optimization while driving continuous improvement in customer security posture and measurable time-to-value outcomes. Manage incoming requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely delivery of high-quality service. Lead customer touchpoints including onboarding sessions, security reviews, and proactive engagement meetings to translate complex detection concepts into actionable guidance. Partner with Unit 42's SOC engineering, Product, and MDR teams to design automation workflows that enhance detection, response, and reporting efficiency. Champion customer needs internally to advocate for enhancements and escalations where needed.
Required Qualifications
- 5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations
- Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboarding
- Excellent communication skills—able to explain complex security concepts clearly to both technical and non-technical audiences
- Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs
- Deep curiosity and a growth mindset—comfortable learning and adapting to evolving technologies and detection methodologies
- Bachelor's degree in Computer Science, Information Security, or a related field
Desired Qualifications
- preferably within enterprise cybersecurity or SaaS environments
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