Portuguese Customer Experience Specialist (Work in Athens)
$1,254,864–$1,254,864 year
On-siteMadrid, Madrid, Spain
Madrid, Madrid, SpainOn-siteFull Time$1,254,864–$1,254,864 yearSenior LevelSmall
Full TimeSenior LevelSmall
Job Summary
Review content against community standards on Facebook and Instagram to ensure a safe digital environment. Assist users via chat and email while investigating reports of harassment or policy violations within the Metaverse. Participate in cross-skilling across different workflows to advance toward Senior Expert roles. This role supports global social media platforms from our Athens office, offering a Monday–Friday schedule with occasional weekends. Compensation includes a base salary of €1,045.72 gross monthly plus a productivity bonus up to 10%, alongside a monthly food allowance.
Required Qualifications
- Native or C1 level Portuguese
- B2/C1 English
- 1–3 years of experience in BPO, Customer Support, or Tech Support
- Strong critical thinking
- Ability to handle sensitive digital content professionally
- Typing speed of 30+ WPM
- Monday–Friday schedule
- Occasional weekends
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