Portfolio Resolutions Manager-Mortgages-ARD Retail-ARD Retail Portfolio

Manage portfolio resolutions for mortgage customers within the ARD Retail portfolio, coordinating complex cases across multiple channels to ensure timely closure. Lead resolution efforts for delinquent accounts, negotiating repayment plans and restructuring terms while maintaining compliance with regulatory standards. Collaborate with underwriting and collections teams to assess risk and determine appropriate resolution strategies for each account. Work directly with customers to address outstanding balances and prevent further account deterioration.