Portfolio Manager
RemoteCanada
Job Summary
Own end-to-end IT services portfolio strategy by evaluating, prioritizing, and optimizing managed IT services aligned to business impact and market demand. Lead service composition and lifecycle management to define entitlements, SLAs, and templates that evolve offerings for customer needs. Drive monetization and recurring revenue growth by managing pricing models, cost structures, and gross/net margin performance across the portfolio. Act as the voice of the customer using interviews, feedback, NPS, and win/loss analysis to shape service strategy and roadmap priorities. Apply KPI-driven governance to track portfolio health, retention, and satisfaction while leading continual service improvement and innovation. Bridge business and technical organizations to align IT delivery, finance, product, and go-to-market teams for commercial success. Translate customer needs into service innovation and communicate value to executive stakeholders.
Required Qualifications
- 5+ years of product or portfolio management experience (or equivalent experience in marketing/business leadership)
- Experience in IT services, managed services, or professional services environments
- Strong understanding of IT service management frameworks (e.g., ITIL)
- Proven ability to translate customer needs and technical capabilities into business value
- Data-driven mindset with strong analytical, problem-solving, and decision-making skills
- Excellent communication and stakeholder management across cross-functional teams
- Familiarity with cloud platforms, SaaS models, and emerging technologies
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