Portfolio Leasing Manager
HybridChicago, Illinois, United States
Job Summary
Oversee leasing activities and performance across an assigned portfolio of residential properties, maintaining accurate availability sheets and monitoring metrics like occupancy and absorption targets. Monitor the lead funnel, including response times and conversions, while ensuring agents have accurate property knowledge and clear follow-up expectations. Consolidate and distribute recurring client reports, lead client calls on market conditions, and provide rent and renewal strategy recommendations. Monitor broker performance against key indicators, provide coaching, and train new agents on CRM usage and deal management. Maintain a strong understanding of the competitive landscape and new development pipeline, evaluating prospect sentiment to inform pricing and positioning strategies. Conduct weekly building walks to identify leasing challenges and adjust tour processes based on agent feedback.
Required Qualifications
- Five to seven years of multifamily leasing, residential property management, sales, or related real estate experience
- Strong analytical, communication, presentation, and relationship-management skills
- Ability to evaluate performance and market data and translate findings into actionable recommendations
- Proficiency with CRM systems, leasing software, market research tools, reporting platforms
- Working knowledge of Fair Housing requirements and applicable leasing regulations
- Valid driver's license and reliable transportation required
- Required to work four days per week, from 9:00 a.m. to 5:00 p.m., at Cross Street's Chicago headquarters
- One work from home day allocated per week
- Flexibility may be required to address business needs outside of established working hours
- Regular local property travel and occasional additional travel may be required
Desired Qualifications
- Tenured professional with deep industry experience
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