Portfolio Lead – Infrastructure Support
HybridColombo, Western Province, Sri Lanka
Job Summary
Lead and mentor a team of mid-to-senior cloud and infrastructure engineers in the Colombo office, acting as the primary escalation point for support incidents, service requests, and platform issues. Coordinate delivery across multiple Australian client environments while maintaining visibility of team capacity and reporting to the GM Infrastructure Engineering. Drive continuous improvement in support processes, runbooks, and tooling to ensure adherence to Novigi's governance, security, and compliance standards. Collaborate closely with Australian-based leads to enable seamless cross-functional delivery across superannuation funds and managed services.
Required Qualifications
- 5–8 years of experience in cloud infrastructure, systems engineering, or managed services environments
- Demonstrated experience leading a team of infrastructure or cloud engineers in a support or managed services context
- Hands-on experience across AWS and/or Microsoft Azure, including networking, IAM, compute, and storage fundamentals
- Strong working knowledge of ITSM principles and service delivery frameworks (incident, change, problem management)
- Proven ability to manage competing priorities across a portfolio of clients or environments under time pressure
- Experience operating in a regulated industry (financial services, superannuation, healthcare, or similar), with awareness of compliance and audit obligations
- Excellent written and verbal communication skills; ability to brief senior stakeholders clearly and concisely
- Demonstrated people leadership capability including coaching, performance management, and team development
- Work standard business hours aligned to Australian Eastern Time for a substantial portion of the working day to enable real-time collaboration with Australian counterparts
Desired Qualifications
- AWS or Azure certifications at Associate level or above (e.g. AZ-104, AWS Solutions Architect Associate)
- Experience with ITSM tooling such as ConnectWise, Jira Service Management, or ServiceNow
- Familiarity with infrastructure-as-code practices (Terraform, ARM templates, or similar)
- Exposure to monitoring and observability platforms (Datadog, Azure Monitor, CloudWatch, or similar)
- Experience working in or closely with an offshore or nearshore delivery team in a support-oriented model
- Familiarity with APRA CPS 234 or equivalent financial services compliance frameworks
- Practical experience incorporating AI tooling (such as Claude or GitHub Copilot) into infrastructure operations and team workflows to improve quality and delivery efficiency
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