Portfolio Director
On-siteLondon, England, United Kingdom
Job Summary
Lead end-to-end delivery of fintech products and services across a portfolio of client accounts within a specific cluster or region. Translate client roadmaps into actionable delivery plans and act as the Executive delivery point of contact for client stakeholders, ensuring alignment, transparency, and trust. Oversee delivery against budgets and quality standards, drive cross-functional coordination (Product, Tech, Risk, Compliance, Customer Ops), and champion continuous improvement and standardization of delivery practices. Demonstrate strong client management, ownership, and data-driven decision making to achieve high client satisfaction and retention, with metrics focused on on-time delivery, milestone success, and regulatory/audit readiness.
Required Qualifications
- Bachelor's degree in Business, Finance, Technology, or related field (MBA is a plus)
- 6–10 years of experience in fintech, SaaS, or financial services in delivery, client success, program management, or operations roles
- Experience managing multiple clients or programs in parallel, preferably in a regulated or tech-driven environment
- Certifications like PMP, Prince2, or Agile/Scrum are an advantage
- Extensive experience of leading large multi-stream programmes in complex, multiple stakeholder, matrix managed technology environments
- Significant knowledge and experience of software development delivery preferably with experience of the financial services industry
- Knowledge and expertise of shaping programmes and projects utilising a variety of delivery frameworks, methodologies and tools
- Very strong influencing skills and ability to communicate complex capability and processes in a clear and coherent way
- Experience delivering projects in an outsourced environment, liaising with multiple business units, conflicting priorities and projects (both internal and external service providers and suppliers) at the same time
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