Porter
On-site · The Grove, California, United States
Job Summary
Provide 5-star guest service as a Porter at The Grove, handling package delivery, bell cart runs, and coordinating guest needs with other departments to ensure a seamless guest experience. Adhere to Caruso Hospitality Standards, utilize radio etiquette and correct radio call codes, greet guests professionally, and apply LEAP problem-resolution. Communicate effectively in English, maintain a professional appearance in uniform, and be flexible to work weekends, early mornings, late nights, and holidays to support the Concierge team. Able to operate in a fast-paced environment, stay timely and reliable, and handle physical tasks such as pushing a bell cart up to 60 pounds and standing for extended periods.
Required Qualifications
- Ability to provide superb customer service skills, while maintaining a professional and friendly demeanor at all times.
- Minimum of two years’ experience in a hospitality setting preferred but not required.
- Excellent written and verbal communication skills; Professional and pleasant tone of service.
- Must be flexible to work weekends, early morning, late nights and holidays to support the operation and entire Concierge team needs.
- Follow the Steps of Service and be aware of all property information, events and provide 5-star services experience for all guests and residents.
- Must be able to work in a fast-paced environment.
- Must be timely, reliable and consistent with attendance and schedule requirements.
- Proactive, approachable and solution-focused.
- Able to present and maintain a business professional appearance daily in the mandatory uniform assigned to this role.
- Physical demands and work environment:
- Ability to understand and communicate effectively in English
- Able to push a Bell Cart or Flat Bed up to 60 pounds
- Standing for up to 8 hours a day
- Sitting up to 8 hours a day, walking up to 8 hours a day
- Ability to climb stairs
- Ability to stoop and bend
- Equipment used: phone system, computer, Radio, Bell Cart or Flat Bed Cart
- Must be clean shaven at all times
- Uniform provided must be worn properly and in accordance to the uniform standards within the policies and procedures of this role.
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