Port Operations Coordinator FTC
On-siteNorth Shields, England, United Kingdom
EXPIREDNorth Shields, England, United KingdomOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Manage passenger check-in, departure, and arrival procedures to ensure smooth daily operations at the Port of Tyne. Respond to passenger enquiries, resolve issues promptly, and liaise with third-party stakeholders like UK Border Force and Special Branch to maintain compliance. Meet performance targets for speed, service quality, and efficiency while balancing multiple tasks in a fast-paced environment. Work any five days from seven between 08:00 and 17:00 on a zero-hour contract until November 2026. Join DFDS to deliver a safe, professional, and welcoming experience for travelers across Europe.
Required Qualifications
- You will be a confident, self-motivated professional
- You will have a positive attitude
- You will have a passion for delivering excellent customer service
- You will have proven experience in resolving customer issues
- You will have strong communication skills
- You will have the ability to explain processes and procedures clearly and patiently
- You will thrive in a fast-paced environment
- You will be able to balance multiple tasks
- You will maintain professionalism
- You will maintain attention to detail
- You will have proficiency in MS Word
- You will have proficiency in Excel
- You will have proficiency in PowerPoint
- You will have proficiency in other relevant software
- You will be required to work any 5 from 7
- You will work between 08:00-17:00
- This role is a 0 hour contract until November 2026
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