Pooling Programs Manager
On-siteNew Castle, Delaware, United States
Job Summary
Lead operational implementation and startup for new pooling programs, including readiness planning, site preparation, training, and launch execution. Serve as the primary operational contact for customers, poolers, and internal stakeholders while monitoring implementation performance and operational readiness. Define customer and pooler requirements, translate them into field execution standards, and ensure compliance across participating locations. Maintain program quality through audits, performance analysis, and field engagement, while owning asset accountability, invoice reconciliation, and chargeback management. Analyze operational and financial trends to communicate risks and recommendations to leadership. Travel approximately 65% based on customer, implementation, audit, and site support requirements.
Required Qualifications
- 5+ years of experience in operations, logistics, pallet pooling, supply chain, asset management, customer program management, or related environments
- Willingness to travel approximately 65% based on customer, implementation, audit, and site support requirements
Desired Qualifications
- Bachelor's degree or equivalent relevant experience preferred
- Experience with pooled assets, warehousing, transportation, depot, repair, or customer-managed supply chain operations preferred
- Knowledge of operational controls, asset accountability practices, compliance requirements, financial reconciliation, and performance reporting
- Ability to translate customer requirements into executable operational processes and standards
- Strong analytical, communication, stakeholder management, and problem-solving skills
- Ability to influence execution across multiple functions without direct authority
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