Pooling Programs Manager
On-siteGrove City, Ohio, United States
Job Summary
Lead operational implementation and startup activities for new pooling programs, including readiness planning, site preparation, communication, training, and launch execution. Serve as the primary operational contact for customers, poolers, and internal stakeholders regarding program execution, monitoring performance, issue resolution, and operational readiness during stabilization. Define customer, pooler, and operational requirements for the portfolio, translating them into clear operating expectations, controls, and field execution standards. Maintain program quality and compliance through audits, operational reviews, and performance analysis, while owning asset accountability including declaration of accuracy, transfer controls, and loss exposure. Own pooler invoice reconciliation, validate billing accuracy, resolve non-conformance charges, and manage chargebacks. Drive corrective actions to improve compliance, asset control, and financial performance. Maintain reporting that provides visibility into program performance, asset utilization, and operational risks, analyzing trends to communicate recommendations to leadership. Coordinate issue resolution and implementation of activities across Operations, Finance, Quality, Safety, and other support functions. Travel approximately 65% based on customer, implementation, audit, and site support requirements.
Required Qualifications
- 5+ years of experience in operations, logistics, pallet pooling, supply chain, asset management, customer program management, or related environments
- Willingness to travel approximately 65% based on customer, implementation, audit, and site support requirements
Desired Qualifications
- Bachelor's degree or equivalent relevant experience preferred
- Experience with pooled assets, warehousing, transportation, depot, repair, or customer-managed supply chain operations preferred
- Knowledge of operational controls, asset accountability practices, compliance requirements, financial reconciliation, and performance reporting
- Ability to translate customer requirements into executable operational processes and standards
- Strong analytical, communication, stakeholder management, and problem-solving skills
- Ability to influence execution across multiple functions without direct authority
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